RETURN POLICY — NYOVEO

1. Return Eligibility

We offer a 14-day return policy. Customers may request a return within 14 days of receiving their order.

To be eligible for a return, items must be unused, uninstalled, in their original condition, and returned with all original packaging and accessories.

Proof of purchase is required.

Products showing signs of use, installation, modification, damage caused by the customer, or missing original packaging may not be eligible for a refund.

2. Return Authorization

To initiate a return, please contact us at contact@nyoveo.com.

All return requests must be approved before any item is returned.

Returns sent without prior authorization may be refused and returned to the sender.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly supplied.

3. Order Cancellation

Orders may only be canceled before they have been processed or dispatched.

Once an order has been shipped, it can no longer be canceled.

If eligible, customers may request a return after delivery in accordance with this policy.

4. Damaged, Defective, or Incorrect Items

Customers should inspect their order immediately upon delivery.

If an item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide clear photos showing the issue.

Failure to report the issue within this period may affect our ability to process the claim.

5. Non-Returnable Items

The following items are not eligible for return:

• Opened personal care or hygiene products
• Gift cards
• Clearance, final sale, or liquidation items where permitted by law
• Products damaged through misuse, improper installation, modification, negligence, or normal wear and tear

6. Exchanges

We do not offer direct exchanges.

Customers wishing to receive a different product may submit an eligible return request and place a new order separately.

7. Refused Deliveries & Incorrect Addresses

Orders returned due to refused delivery, failure to collect the package, or incorrect shipping information provided by the customer may not be eligible for a full refund.

Shipping fees, return shipping fees, customs duties, taxes, and carrier charges may be deducted from any refund where permitted by applicable law.

8. European Union Consumer Rights

For orders delivered within the European Union, customers may have additional statutory rights under applicable consumer protection laws.

Nothing in this policy limits or excludes any rights that cannot legally be limited or excluded.

9. Refunds

Once we receive and inspect the returned item, we will notify the customer whether the refund request has been approved or rejected.

If approved, refunds will be issued to the original payment method within 10 business days.

Processing times may vary depending on the customer's bank, credit card issuer, or payment provider.

Original shipping costs, customs duties, taxes, and other service fees are non-refundable unless required by applicable law.

10. Contact Information

For any questions regarding returns or refunds, please contact:

NYOVEO

Email: contact@nyoveo.com