SHIPPING POLICY — NYOVEO

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high demand, processing times may be extended.

2. Shipping Times

Estimated delivery times vary depending on destination and carrier availability.

• United States: 10–20 business days
• United Kingdom: 10–20 business days
• Europe: 10–20 business days
• International: 10–25 business days

All delivery times are estimates only and are not guaranteed.

Delays caused by customs, carriers, weather conditions, peak seasons, or other circumstances beyond our control may occur.

3. Shipping Costs

Shipping costs are calculated at checkout unless a free shipping promotion is active.

Free shipping offers may be modified or withdrawn at any time.

4. Order Tracking

All orders include tracking information.

Tracking details will be provided once the order has been dispatched.

Please allow several days for tracking updates to appear after shipment.

5. Delivery Delays & Liability

NYOVEO is not responsible for delays caused by shipping carriers, customs procedures, weather events, labor disruptions, transportation issues, or other circumstances beyond our reasonable control.

Delivery dates provided are estimates only and should not be considered guaranteed delivery commitments.

6. Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or other local fees.

Any such charges are the responsibility of the customer unless otherwise stated.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Orders returned due to incorrect, incomplete, or undeliverable addresses may be subject to additional shipping charges before reshipment.

8. Lost Packages

If a package is confirmed lost by the carrier, NYOVEO may, at its sole discretion, provide a replacement shipment or issue a refund after completing an investigation with the carrier.

9. Delivered Orders

If tracking information shows that an order has been successfully delivered to the address provided at checkout, NYOVEO's shipping obligations shall be considered fulfilled.

Customers should first check with household members, neighbors, building management, or the carrier before reporting a missing package.

10. Contact Information

For any shipping-related questions, please contact:

NYOVEO
Email: contact@nyoveo.com